Help centre
Frequently asked questions
Everything about modules, the WordPress plugin, data security and pricing.
Is My SEG ERP suitable for schools, coaching institutes and colleges?
Yes. The same platform adapts to each type — classes & sections for schools, batches & test series for coaching, and semesters & credits for colleges.
What makes My SEG ERP different from traditional administration methods?
It is not just a digital register — it is a complete automation platform that unifies academics, administration, communication and finance. Attendance, reports, fees, exams and notifications work from one central dashboard, bringing transparency, speed and accountability to every department.
Why should fee types, subjects and sessions be promoted before student promotion?
Promoting fee types, subjects and the academic session first keeps academic and financial records aligned for the new session. Promoted students then automatically get the updated subjects, fee structures and session data — less manual work and no data mismatch.
How does the system help teachers?
Teachers automate daily tasks like attendance, homework updates and grading. Analytics and performance tracking help them spot learning gaps early and give personalised support — saving hours every week.
How do parents benefit from the portal and app?
Parents get 24/7 access to attendance, grades, homework and announcements, with instant alerts, online fee payment and direct communication with teachers — no need for frequent school visits.
Does it simplify fee collection and financial management?
Yes. The finance module automates fee generation, reminders and online payments via UPI, cards and net-banking. Administrators get instant financial reports, due tracking and complete transparency.
How is data privacy and security ensured?
The platform uses encryption, role-based access control, regular backups and secure login. Every user — admin, teacher, student or parent — sees only what their role allows.
Can it be used on mobile devices?
Absolutely. The ERP works on mobile, tablet and desktop browsers, and branded Android & iOS apps are available for students, parents and staff.
Is it suitable for institutes with multiple branches?
Yes. Central administrators can manage data and reports across branches, while each campus keeps its own controls and user access.
Can it be customised for our institute?
Yes. The system is modular — switch features on or off, apply your own branding, set user permissions and connect third-party tools to fit your workflow.
Does this website theme work with the My SEG ERP WordPress plugin?
Yes. The theme is built for the ERP WordPress plugin. Plugin pages and shortcodes render inside the theme's full-width 'ERP Portal' template, so your website and ERP share one look.
How do I install the theme?
Download the .zip, go to WordPress Admin → Appearance → Themes → Add New → Upload Theme, choose the file and click Activate. Home, Features, Pricing, Demo, About, Contact, FAQ, Blog and policy pages are created automatically.
Is there a free demo before buying?
Yes. Book a free live demo and explore the admin demo to make sure the ERP fits your requirements before you purchase.
How long are updates and support included?
Every purchase includes 1 year of updates and support. After that the product keeps working for life; renew only if you want new updates and support.
What is your refund policy?
Single products have a 7-day money-back guarantee, credited within 10 working days. Combo offers, bundles and started app publishing are not refundable. See the Refund Policy page for details.
Which payment gateways are supported in the ERP?
Razorpay, Paytm, UPI, QR code, Stripe, PayPal, Paystack, Pesapal, SSLCommerz, bank transfer and offline cash / cheque / DD / card payments.
Still have questions? Contact our team.